Appointment Payment Prompts – Stride Therapy

Stride will prompt you to collect patient payments on the scheduler. You can collect the payment one of two ways. Using the 'COLLECT PAYMENT' button, OR adjust the patient status.

The system will trigger these prompts when an appointment is checked-in or marked as a late cancel/no show.

Based on the patient responsibility configured on the patient’s chart, you will see a few different prompts for payment collection depending on the appointment status:

If the patient has a defined Copay, Self Pay rate or Package, then the system will automatically open the payment collection screen with the payment type and amount automatically filled in.

If the patient has a Coinsurance %, then the system will ask if you would like to collect this at the time of visit or wait until the claim is submitted and adjudicated.

If the patient does not have enough information on their chart to determine what the patient responsibility is, the system will warn you of this.

Late Cancel / No Show

Based on your configured Late Cancel and No Show rates, the system will prompt you to add these charges into Stride.

The payment prompt for late cancel/no show is embedded in the cancellation details popup.

If you would like to waive the penalty for the late cancel or no show and choose “No”, then the system will bring up the payment popup with $0 filled in for the charge and payment amount. Adding this $0 charge will ensure that this specific fee drops off of the Missing Charges report.

If you plan to collect the penalty and choose “Yes”, the system will prompt you to choose whether you will collect payment from the patient now (“Collect Now”) or only record an outstanding charge to be collected later (“Record Outstanding”).