Michi Macias

If the patient was originally Cash Pay and would like to switch to their insurance instead, you will need to add the insurance to the patient's chart and case.  Managing, Editing & Syncing Insuranc...

What is PR Mismatch? A PR Mismatch occurs when there is a remaining balance on a claim that hasn’t been properly accounted for after adjudication. In other words, the system is unable to categorize...

To adjust a therapist's availability on days they are typically unavailable—or to block their calendar for an extended period—you can use the Date Override feature within the Schedule settings. S...

While voiding a claim is uncommon, you may need to do so for the following reasons: Incorrect Information: A claim was submitted with errors, such as the wrong Date of Service (DOS) or incorrect r...