Stride Feature Release
November 11th, 2024
New Shortcut Key
Ctrl+Alt+K can now be used to fill in remit data for those who are having issues using Ctrl+K on their chromebooks
Appointment Payment Prompts
Stride will now prompt you to collect patient payments on the scheduler. The system will trigger these prompts when an appointment is checked-in or marked as a late cancel/no show.
Watch here:
Check-in
Based on the patient responsibility configured on the patient’s chart, you will see a few different prompts for payment collection depending on the appointment status:
- If the patient has a defined Copay, Self Pay rate or Package, then the system will automatically open the payment collection screen with the payment type and amount automatically filled in.
- If the patient has a Coinsurance %, then the system will ask if you would like to collect this at the time of visit or wait until the claim is submitted and adjudicated.
- If the patient does not have enough information on their chart to determine what the patient responsibility is, the system will warn you of this.
Late Cancel / No Show
Based on your configured Late Cancel and No Show rates, the system will prompt you to add these charges into Stride.
- The payment prompt for late cancel/no show is embedded in the cancellation details popup.
- If you would like to waive the penalty for the late cancel or no show and choose “No”, then the system will bring up the payment popup with $0 filled in for the charge and payment amount. Adding this $0 charge will ensure that this specific fee drops off of the Missing Charges report.
- If you plan to collect the penalty and choose “Yes”, the system will prompt you to choose whether you will collect payment from the patient now (“Collect Now”) or only record an outstanding charge to be collected later (“Record Outstanding”).
- If you choose “Collect Now” the payment popup will be filled in with the payment amount
- If you choose “Record Outstanding” the payment popup will have $0 filled in for the payment amount.
