1) Create a charge for the same amount as the credit balance
2) When creating the charge, select ‘Other’ as the payment type.
3) Ensure the payment is collected from the Credit Balance
4) After creating the payment, click into the transaction.
5) At the bottom of the screen, select Refund.
6) For the refund amount, select ‘Same as payment’.
7) For the refund method, select ‘Cash’.
8) Select ‘Reduce the total charge by the amount being refunded. The new total charge will be $0.00.’Click Refund.
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