Self Check In Process:
The patient will be asked to enter the following information: First Name, Last Name, and Date of Birth.
Step 1: Summary of Check In
The Check in Process will search only the schedule for today. Once the appointment is found they will be greeted with the Appointment Details for the day, and a checklist of items for this specific case:
1. Visit Fee for todays appointment
2. Completed Intake
3. A future scheduled appointment
The patient will click NEXT and continue to move through the automated check-in process. At this point, the appointment is Checked In.
If an appointment does NOT exist on the schedule for this patient on this specific day, the patient will be directed to a Clinic Associate and no check in will occur.
Step 2: Verification of Insurance
Once the patient has confirmed and clicked NEXT on the Summary page, they will be provided with the Insurance name, and the last four digits of Member ID and Group ID and asked to verify before continuing through the automated payment process.
Once the patient confirms the insurance is correct, they will move to the payment collection process. If the insurance information is incorrect, they will be directed to check in with a Clinic Associate.
Step 3: Payment Collection
Next, the patient will be asked to complete payment for todays visit. The patient responsibility is auto populated in the same way as if completed by a Stride user. Patients can choose to pay with a card on file, a balance, or by entering their credit card info info the device.
To get the most out of Self Check-In automation, be sure Accumulator Trackers and Coinsurance Estimators are utilized for each payer and patient within your site. Use the following helpful articles to learn more about these features: Coinsurance Estimation, Accumulation Trackers, Set spending accumulator deduction amounts.
Step 4: Completed Intake Review
Stride will search for a completed intake on the case. If one is found, the patient will receive a check mark and will be asked to move to the next step. If one is NOT found, the patient will have the option to send the intake to themselves via email, text, or through the in office device. Once a selection is made, they will move to Step 4.
Step 5: Future Appointment Scheduled
Stride will search for a future appointment on the case. If one is found, the details of the next scheduled appointment will be provided. If one is not found, the patient will be directed to see a Clinic Associate.
FINISH
Once all 4 steps are complete, the patient will select Finish and the Kiosk will return to step one for the next patient to use.