Based on your configured Late Cancel and No Show rates, the system will prompt you to add these charges into Stride.
- The payment prompt for late cancel/no show is embedded in the cancellation details popup.
- If you would like to waive the penalty for the late cancel or no show and choose “No”, then the system will bring up the payment popup with $0 filled in for the charge and payment amount. Adding this $0 charge will ensure that this specific fee drops off of the Missing Charges report.
- If you plan to collect the penalty and choose “Yes”, the system will prompt you to choose whether you will collect payment from the patient now (“Collect Now”) or only record an outstanding charge to be collected later (“Record Outstanding”).
- If you choose “Collect Now” the payment popup will be filled in with the payment amount
- If you choose “Record Outstanding” the payment popup will have $0 filled in for the payment amount.